Frequently Asked Questions
Everything you need to know about shopping with QUAY.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated during the checkout process.
How do I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your products covered by a warranty?
Yes, all QUAY products come with a 12-month limited warranty against manufacturing defects. This does not cover normal wear and tear or accidental damage.